Privacy & Refund Policy

Who we are

Tatak Balabac Beach Camp is a locally operated hospitality business located on Bancalaan Island in Balabac, Palawan. We specialize in eco-conscious stays, curated island adventures, and personalized guest experiences in one of the Philippines’ most pristine destinations.

We value transparency, respect, and guest trust especially when it comes to your personal data. Whether you’re booking a stay, exploring our website, or reaching out with questions, we treat your information with care and integrity.

This Privacy Policy explains how we collect, use, and protect your data, so you can feel confident and secure every step of the way.

 

What Information We Collect

When you interact with Tatak Balabac Beach Camp whether through our website, booking system, or direct communication—we may collect the following types of personal information:

• Contact details: Name, email address, phone number

• Booking information: Check-in/check-out dates, room type, number of guests

• Payment details: Only processed securely via third-party providers (e.g., Stripe, PayPal); we do not store credit card information

• Communication records: Messages or inquiries sent via our website, email, or social media

• Website usage data: Anonymous data such as page views, device type, and browser used, to help us improve site performance and guest experience

We collect this information to confirm bookings, respond to inquiries, personalize your stay, and improve our services.

 

Third-Party Services We Use

To provide a seamless booking experience and maintain website functionality, Tatak Balabac Beach Camp uses trusted third-party services. These tools may collect or process limited personal data as part of their operations:

• Vik Booking: Our booking system collects guest details such as name, contact information, and stay preferences to manage reservations securely.

• Stripe and PayPal: These payment processors handle transactions securely. We do not store or access your credit card information directly.

• Elementor Forms: Used for inquiries and contact forms. Information submitted is stored securely and used only to respond to your request.

• Google Maps: Embedded maps may collect anonymous usage data to improve location services and user experience.

Each provider has its own privacy policy and complies with international data protection standards. We only partner with services that prioritize data security and guest trust.

 

How We Protect Your Data

At Tatak Balabac Beach Camp, we take data protection seriously. We implement reasonable and industry-standard safeguards to ensure your personal information remains secure and confidential.

• Secure booking system: All reservations are processed through Vik Booking, which uses encrypted connections to protect your data.

• Trusted payment gateways: Stripe and PayPal handle all financial transactions securely. We never store your credit card details.

• Website security: Our site uses HTTPS encryption and is regularly updated to prevent unauthorized access.

• Limited access: Only authorized team members can access guest information, and only for operational purposes like confirming bookings or responding to inquiries.

While no system is 100% foolproof, we are committed to continuously improving our security practices to protect your privacy.

 

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences (like language or device type)

• Analyze website traffic and performance

• Ensure smooth booking and navigation

We do not use cookies to track personal behavior or sell your data. You can choose to disable cookies in your browser settings, but this may affect some site features like booking functionality or map display.

 

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or guest feedback. When we do, we’ll revise the “Last Updated” date at the bottom of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information.

 

Contact Information

If you have any questions, concerns, or requests related to your personal data, please contact us at:

Email: info@tatakbalabac.com  Business Name: Tatak Balabac Beach Camp Location: Bancalaan Island, Balabac, Palawan, Philippines

We’re here to help and will respond as promptly as possible.